Shipping policy
Shipping Policy
We’re dedicated to getting your order to you quickly, safely, and with full transparency. All in-stock items are shipped from our local warehouse, and we partner with reliable carriers like UPS and FedEx to ensure timely delivery.
Shipping Area & Costs
We currently ship to select countries in Europe. Orders over £99 qualify for free standard shipping. Orders under £99 will incur a flat shipping fee of £10.
We do not ship to P.O. Boxes or APO/FPO addresses. If your address falls outside our serviceable area, our customer service team will contact you to discuss options.
Notice
E-bikes are only available for purchase by individuals aged 18 or older. Minors must be supervised by an adult while riding.
Shipping From
Local warehouse: 6 WATT ROAD, SALISBURY, WI SP27UD, UNITED KINGDOM GB
Estimated Delivery Time
- In-stock items: Dispatched within 1 business day; delivery within 3–7 business days
- Pre-orders: Refer to estimated dispatch date listed on product page
Once your order ships, we’ll email you a tracking number for real-time updates.
Shipping Fee by Region (Under £99)
| Country | Shipping Fee |
|---|---|
| United Kingdom | £10 |
Shipping Adjustments & Fees
| Change Request | Fee |
|---|---|
| Address change before tracking issued | No charge |
| Address change after dispatch (in transit) | £20 |
| Order cancellation after dispatch | £200 per item |
| Package refused or undelivered | £200 per item |
| Re-delivery to original address | £200 per item |
Order Tracking
Once your order ships, you’ll receive an email with a tracking number. You can track your shipment on our website or through the official UPS/FedEx site.
Need help? Reach out to us at support@burchdaebike.co.uk. We typically respond within 24 hours on business days.