Warranty

Warranty Policy

Thank you for choosing our electric bike. We are committed to providing high-quality and dependable products. To ensure your peace of mind, we offer a comprehensive warranty covering key components of your e-bike.

Please review the warranty details below. If you have questions, feel free to contact our customer service team at [Your Support Email].

Warranty Claims

Before submitting a warranty claim, we recommend contacting our support team at [Your Support Email] — we may be able to help resolve your issue directly.

To initiate a claim, please submit a request via our official website and email us with the following:

  • Proof of purchase (order number, name, email)
  • Photos or videos of the affected part or issue

We typically respond within 3 business days. If your claim is approved, we may offer replacement parts, product exchange, or compensation.

Main Components Warranty

1. Frame – 2 Years

Covers structural defects such as deformation, fractures, or welding separation under normal use.

Not Covered:

  • Rust or corrosion
  • Paint fading, scratches, or dents
  • Impact or crash damage
  • Modifications like drilling or welding

2. Battery – 1 Year

Covers charging failures, port detachment, or leakage.

3. Motor – 1 Years

Covers internal faults such as short circuits, abnormal noise, coil damage, magnet detachment, axle issues, or performance drop caused by materials.

Other Components – 1-Year Warranty

The following parts are also covered for 1 years:

  • Bottom bracket
  • Brakes (excluding brake pads)
  • Controller
  • Crankset
  • Flywheel
  • Folding riser
  • Front fork
  • Gear lever
  • Handlebar and stem
  • LCD display (excluding water damage)
  • Lights
  • Pedals
  • Seat post
  • Throttle
  • Transmission
  • Wheel hub and rims
  • Wiring harness

Warranty Exclusions

This limited warranty does not cover:

  1. Damage from misuse, accidents, improper storage, or neglect
  2. Cosmetic damage like scratches or dents unless caused by us
  3. Removed, damaged, or illegible serial numbers/barcodes
  4. Normal wear and tear
  5. Use of unapproved parts or accessories
  6. Improper installation, service, or handling
  7. Damage from external events such as fire, flood, or theft

If you have any concerns or need assistance, don’t hesitate to reach out at [Your Support Email]. We’re here to help!